Don’t get me started on reconnection fees. I just love paying companies for the pleasure of continuing to do business with them.
AGL however take the cake. AGL bill us for both our gas and electrical needs so I give them a call to transfer the accounts to the new address. Gas goes fine, but “I’m sorry sir I will have to transfer you to the electrical people to change that bill”.
Okay, same company, same phone number different divisions.
I get through to the electrical people.
“I’m sorry sir, there is no such address.”
“Yes there is, we’re moving in to it. The current residents have power connected through you.”
“I’m sorry sir, there are properties either side but I’m seeing that that property does not exist.”
“It does, we’re moving in to it. We just transferred the gas with you to the same address.”
“Sir, I know it exists, but it does not exist.”
Now it’s a long time since my philosophy study but this little twist gave me such a headache I had to hang up and seek solace in a coffee.
I called back later this afternoon and explained the situation.
“Let me check. Oh, that property is there all right. No idea why he told you it wasn’t.”
Here comes that headache again…