I’m a regular reader of Clients From Hell so had to chuckle when I had this exchange today.
Client (irate) : “The email you set up for me isn’t working!”
Me : “Okay, are you sure you’ve been sent email?”
Client : “Yes! I’m not getting any of it.”
Me : “What are you using to check your email?”
Me : “Have you set up Outlook to check for mail?”