Village Cinemas Strike Again

Remember our expidition to see Road to Perdition?

Rae wrote a lovely letter of complaint to the cinema. Today we received a reply.

Village, please note when trying to win back disenchanted customers :
a) Her name didn’t change between you writing the address and you writing the salutation.
Name

b) At least use the spell check.
Futter?

Thanks for the comp double pass though.