I’ve recently changed the name of my business so in the spirit if a new start I opened a new account with a new bank. I also wanted to open an ING Direct business account to keep business savings in. All went well with ING until I needed to provide a deposit slip with my name on it.
I logged on to my ANZ to order a deposit book.
Apparently the first book of deposit slips has to be ordered in a branch. So today I walked on down to the local branch and waited. And waited. And waited. 20 minutes is what it took until I was seen to. Then all that happened was I gave my account number, asked for a deposit book and after a few clicks on the keyboard the lady said “done”.
I didn’t have to fill in a form.
I didn’t have to provide ID.
I didn’t have to sign anything.
I didn’t have to provide any details above and beyond what they already had on their system.
SO WHY ON EARTH DID THE ANZ MAKE ME WASTE MY LUNCH HALF HOUR WHEN I SHOULD HAVE BEEN ABLE TO DO IT IN ONE MINUTE OR LESS ONLINE?!?!?!
I really hate banks.