Something odd is happening in the banking world. My bank, Westpac (Nee Bank of Melbourne, nee Westpac) just called me to ask what they could be doing better.
It must be a scam, surely.
One good thing is it looks as though they will be introducing a ‘favourite transaction’ option in their ATMs which will suit me fine as most visits to the ATM for me are for the same amount from the same account.
Are they the ones with the annoying gesticulating girl on their atm doing the perky – select your account type – moves? That girl bugs me so much. I’d have told them to get rid of her.
Snap!
I got the exact same phone call today.
Sadly, I was out, and was denied the pleasure of conversing with the friendly banking wench.
Anyhow, keen blog, Nancy Drew.
I recently moved to Westpac. I’m lucky enough to have been picked up by “private banking”. So far so good, but still too much dicking around for my liking. Want phone/internet access? We can’t set it up for you, you have to ring some hotline and explain to them who you are for half an hour (and in my wife’s case, they didn’t believe her and suspended the access she doesn’t have yet!). Want a Visa card? Fill out ANOTHER four page form justifying why they should give me one. But haven’t I already filled out multiple four page forms with the same information? Yes, but do it again please. Grrr.
I recently moved to Westpac. I’m lucky enough to have been picked up by “private banking”. So far so good, but still too much dicking around for my liking. Want phone/internet access? We can’t set it up for you, you have to ring some hotline and explain to them who you are for half an hour (and in my wife’s case, they didn’t believe her and suspended the access she doesn’t have yet!). Want a Visa card? Fill out ANOTHER four page form justifying why they should give me one. But haven’t I already filled out multiple four page forms with the same information? Yes, but do it again please. Grrr.